Here's what we found for "What is eBay Guarantee?"

With Guarantee, we ensure you get the item you ordered or your money back. We will cover your purchase price plus original shipping.

If you didn't receive the item you ordered (either received nothing or something that wasn't as described / broken or damaged), you can use our eBay Guarantee process to resolve issues quickly. 

Timing is key to have your disputes resolved. Be sure to file a claim within:

  • Item not as described/ damaged: ten (10) calendar days of item delivery.
  • Item not received: ten (10) calendar days from the Estimated Date of Delivery (EDD) or thirty (30) calendar days from the date of payment made by buyer, whichever is earlier.

Learn more about Guarantee.

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