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If you're unhappy with the decision on a case filed in the Resolution Centre, you can appeal within 30 days of the case being closed. You’ll need to provide new information in your appeal.
Once we’ve received your appeal, we’ll review your additional information and get back to you with a final decision.
Note: You cannot appeal a case filed through eBay Guarantee. Decision by the eBay Guarantee team is made after checking all facts of the case.
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