You are here
If there's a problem with your order, often the first step is to contact the seller and try to work things out. Here are some of the most common issues and how to resolve them.
Track the package to check whether it's still in transit, or you can contact the seller and ask about the status. If the seller hasn't responded, or you can't resolve the issue with them, report it to us so we can check whether your order is covered by the eBay Guarantee.
If the item doesn’t match the listing description, you can contact the seller and try to work things out, or return the item for a refund.
You can contact the seller and provide proof of payment. If they still refuse to send the item, report it to us so we can help you resolve the issue.
If the seller opened an unpaid item case against you, yet you paid for the item or have canceled the order, you can appeal. Once we verify your information, we’ll remove the unpaid item from your account.
If you haven't paid for the item, you can cancel the order.
If you paid for the item, the seller must refund the full amount within 10 business days. If you don't receive the refund on time, report it to us so we can help you resolve the issue.
Sometimes another member's behavior and communications are out of line, yet not against eBay policies. Examples of behavior that violate our policies include misrepresenting identity and creating an account with false information to avoid restrictions or limits.
If you think another member is violating our policies, please report it to us. We take all reports seriously and will carry out a thorough investigation before taking any appropriate action. To protect the privacy of our members, we’re unable to inform you of any actions we may take against another member.
If you see an item that's not allowed on eBay, report it to us.
Thanks for your feedback! For more help, click Contact us.