Here's what we found for "Item isn't as described"

If the item you received doesn't match with the seller's description, start by communicating directly with your seller. That's often the best way to resolve things.

If that doesn't work, you can open an eBay Guarantee claim. Under eBay Guarantee  your are covered for your entire purchase amount (Item price + shipping cost) on all payment methods. We will co-ordinate with you and your seller to ensure that the issue is resolved to your satisfaction.

You can raise a claim within:

  • Item not as described: ten (10) calendar days of item delivery
  • Item not recevied: thirty (30) calendar days from the date of payment made by buyer.

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