Here's what we found for "Status of a case"

You can track progress of a claim filed for your sale on the eBay Guarantee Portal . Here you can perform the following actions:

  • Accept or decline a request
  • Offer solutions to your buyer
  • Ask eBay to step in and help
  • Upload files requested by eBay to resolve a case

You can also communicate directly with your buyer through Messages.

Was this information helpful?

100 characters left

Thanks for your feedback! For more help, click Contact us.